TERMS AND CONDITIONS

These Terms and Conditions apply to reservations and stays at São Luis Faro Apartment. By making a reservation, the guest acknowledges and agrees to comply with these Terms and Conditions.

Booking Conditions

Reservations are subject to availability and confirmation of payment.

To confirm a reservation, the guest must make the applicable payment in accordance with the conditions presented at the time of booking.

The reservation rates, security deposit, cleaning fee and any other applicable charges are those displayed at the time the reservation is made.

Where a security deposit or payment authorisation is required, the guest must ensure that the payment card provided is valid and has sufficient available funds. If the required amount cannot be authorised or retained, the guest will be notified by email or SMS and will have 12 hours to provide an alternative valid payment method. Failure to do so may result in cancellation of the reservation.

All prices include VAT at the applicable legal rate, where applicable.

Payment Options

Payment for reservations may be made using the payment methods available and indicated at the time of booking, including American Express, Visa or Mastercard, where available.

Guests are also subject to any specific rules and conditions communicated in relation to São Luis Faro Apartment.

Pre-Check-in

Following confirmation of the reservation, the reservation holder may receive an email and/or SMS from reservations@saoluisfaro.com containing the booking confirmation, important information about the accommodation and information about additional services, where available.

Guests will be asked to complete an Accommodation Form, which is essential for preparing their stay and completing the check-in process.

The Accommodation Form may request information including the expected arrival time, the total number of guests staying at the accommodation — so that the appropriate amount of bed linen and towels can be provided — and any identification information required under applicable Portuguese law.

The reservation holder must provide accurate and complete information for all guests where required. Information concerning foreign guests that is legally required for guest registration purposes will be communicated to the competent Portuguese authorities in accordance with applicable legislation.

Guests must indicate the exact number of people staying at the accommodation. The number of guests may not exceed the maximum occupancy or the number authorised in the reservation.

If the permitted occupancy is exceeded without prior authorisation, São Luis Faro Apartment reserves the right to require compliance with the reservation conditions and, where the breach is not remedied, to terminate the stay in accordance with applicable law, without prejudice to any rights the guest may have under mandatory consumer protection legislation.

São Luis Faro Apartment cannot be held responsible for consequences resulting from inaccurate, incomplete or false information provided by guests.

Any deliberate alteration, falsification or manipulation of mandatory information provided for check-in purposes may result in cancellation of the reservation where legally permitted.

Cancellation Policy

After confirmation of the reservation, the following cancellation conditions apply:

a) The guest will be charged 50% of the total reservation amount in the event of cancellation up to 30 days before the check-in date.

b) The guest will be charged 100% of the total reservation amount in the event of cancellation less than 30 days before the check-in date.

Where a different cancellation policy is expressly presented and accepted through the booking platform or at the time of booking, that specific cancellation policy shall apply.

In the exceptional event of overbooking or another situation attributable to São Luis Faro Apartment that prevents the booked accommodation from being provided, reasonable efforts will be made to offer alternative accommodation of equivalent or superior characteristics and standard, at no additional cost to the guest.

If suitable alternative accommodation cannot be provided or accepted, the amounts paid for the affected part of the reservation will be refunded, without prejudice to any other mandatory rights available to the guest under applicable consumer protection legislation.

Stay Conditions

The reservation holder must be at least 24 years old and must stay at the accommodation throughout the booked period.

Guests under the age of 18 may only stay at the accommodation when accompanied by an adult responsible for them.

The reservation holder must provide a valid address, telephone number and email address.

Pets are not permitted, regardless of breed, size or age. If an animal is brought into the accommodation without prior authorisation, São Luis Faro Apartment reserves the right to take the measures permitted under the reservation conditions and applicable law, including termination of the stay where appropriate.

This restriction does not affect any rights relating to assistance animals that must be accommodated under applicable law.

Smoking is strictly prohibited inside the accommodation.

Where required by Portuguese law, guests must provide the identification information necessary to comply with guest registration and reporting obligations to the competent Portuguese authorities.

Guests must notify São Luis Faro Apartment of any damage caused to the accommodation, its contents, equipment or accessories during their stay, even where they believe that the damage results from normal wear and tear or is not their responsibility.

Failure to report damage may result in the guest being held responsible where it is established that the damage occurred during their stay and is attributable to them.

Check-in and Check-out

Check-in is available from 4:00 p.m. on the arrival date, unless otherwise agreed in writing.

São Luis Faro Apartment offers self-check-in. Access details for self-check-in will only be provided once the required Accommodation Form has been completed in full and any legally required guest information has been provided.

Identification documents or information may be requested where necessary to verify the identity of the reservation holder and to comply with applicable guest registration obligations.

Check-out must be completed by 11:00 a.m., unless a different time has been expressly agreed.

All guests and their belongings must vacate the accommodation by the agreed check-out time.

Guests are requested to inform São Luis Faro Apartment of their intended check-out time.

If no member of the team is available at check-out, the guest may leave the garage remote control on the main table inside the accommodation or inside the garage next to the helmets, as instructed.

Guests who wish to extend their stay or change the agreed check-out time must obtain prior confirmation from São Luis Faro Apartment.

Unauthorised late check-out may result in an additional charge where it causes additional costs, prevents the preparation of the accommodation for incoming guests or materially affects a subsequent reservation. Where applicable, the guest will be informed of the charge, which may be up to the equivalent of one night's accommodation, without prejudice to applicable consumer protection legislation.

Once the agreed accommodation period has ended, the guest is required to vacate the property. In the event of refusal to leave, São Luis Faro Apartment reserves the right to take any measures legally available, including contacting the competent authorities where necessary.

São Luis Faro Apartment will not forcibly remove guests or their belongings except where such action is legally permitted.

São Luis Faro Apartment is not responsible for personal belongings left in the apartment following departure.

Where belongings are found, reasonable efforts may be made to return them at the guest's request. The guest is responsible for any shipping, postage, courier or other costs associated with returning the belongings.

Cleaning, Bed Linen and Towels

The accommodation will be cleaned before the guests' arrival.

The standard cleaning service includes a set of bath towels, bed linen, shower gel, shampoo and liquid hand soap.

For stays of more than 7 nights, bath towels and bed linen will be replaced.

Additional cleaning services and replacement of bed linen or towels may be requested for an additional fee.

Guests are expected to keep the accommodation reasonably clean and tidy throughout their stay and to leave it in an appropriate condition upon departure.

Guests must not leave rubbish inside the accommodation, next to its entrance or outside the entrance to the building. Rubbish should be disposed of in the appropriate public waste containers.

Equipment, Furniture and Accommodation Items

If any appliance or equipment does not work correctly, or if guests are unsure how to use it, they should contact São Luis Faro Apartment.

Guests must not make alterations to the accommodation, furniture, equipment or other contents.

All furniture, equipment and other items provided in the accommodation belong to the owner and must not be removed from the property.

Maintenance and Special Requests

Any problem affecting the accommodation, including electrical problems, equipment malfunctions, water leaks or other maintenance issues, must be reported to São Luis Faro Apartment as soon as reasonably possible.

Every reasonable effort will be made to resolve reported problems promptly. However, depending on the nature of the problem and the availability of third-party technicians or services, resolution may take up to 72 hours or, in exceptional circumstances, longer.

While respecting guests' right to privacy, São Luis Faro Apartment reserves the right to access the accommodation when reasonably necessary for maintenance, repairs, inspections, safety reasons or emergencies.

Except in emergencies or situations requiring immediate intervention, reasonable prior notice will be given whenever circumstances permit.

Baby cots may be requested in advance and are subject to availability.

Noise, Conduct and Security

Quiet hours at São Luis Faro Apartment are from 10:00 p.m. to 8:00 a.m.

During this period, guests must avoid noise or behaviour that may disturb neighbours. Guests must also comply at all times with applicable Portuguese noise regulations and any applicable condominium rules.

Guests must avoid disturbing neighbours when entering or leaving the accommodation and when opening or closing doors in the apartment or common areas of the building.

The accommodation may not be used for illegal activities or activities contrary to public order.

The reservation holder is responsible for ensuring that all members of their group comply with these Terms and Conditions and applicable law.

Guests must respect the privacy and security of the owner, other residents and neighbours.

Guests are responsible for taking reasonable precautions for their own safety during their stay and should follow any safety instructions provided by São Luis Faro Apartment.

If a guest becomes aware of any condition that may represent a health or safety risk, they should immediately notify São Luis Faro Apartment.

When leaving the accommodation, guests must ensure that windows are closed and that lights, air-conditioning and any electrical or cooking appliances that should not remain in operation are switched off.

Responsibility

São Luis Faro Apartment is responsible for providing the accommodation and associated services in accordance with the reservation and applicable Portuguese law.

To the extent permitted by applicable law, São Luis Faro Apartment shall not be liable for events or circumstances outside its reasonable control, including external construction works, neighbourhood noise, interruptions affecting common areas of the building, acts of third parties or failures in public utility or telecommunications services that are not attributable to the accommodation.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Photographs and descriptions of the accommodation are intended to represent its characteristics as accurately as reasonably possible.

Minor changes in decoration, furniture, equipment or other non-essential characteristics may occur over time, provided that they do not materially reduce the overall quality, functionality or amenities advertised at the time of booking.

Guests are responsible for considering the location and surrounding area before making their reservation. São Luis Faro Apartment cannot be held responsible for subjective dissatisfaction with the neighbourhood or surroundings where the information provided about the location was accurate.

Guests are responsible for the safekeeping of their personal belongings during their stay.

São Luis Faro Apartment shall not be liable for loss, theft or damage to personal belongings except where such loss or damage results from an act or omission for which liability may legally be attributed to São Luis Faro Apartment.

Any theft, robbery or suspected criminal activity should be reported immediately to São Luis Faro Apartment and to the competent police authorities.

São Luis Faro Apartment is not responsible for delays, cancellations, accidents, price changes or other issues arising exclusively from independent third-party services, except where responsibility is imposed by applicable law.

São Luis Faro Apartment is not responsible for inaccurate statements made independently by third parties or for the content of external websites that it does not control.

Where guests materially breach these Terms and Conditions, engage in illegal conduct, seriously disturb neighbours, intentionally damage the property or create a significant safety risk, São Luis Faro Apartment may take appropriate measures, including termination of the stay where legally permitted, without prejudice to mandatory consumer rights.

Unavailability of the Accommodation and Events Beyond Reasonable Control

The reservation grants guests the right to temporarily occupy São Luis Faro Apartment for the agreed accommodation period and under the agreed conditions.

The reservation constitutes temporary tourist accommodation and does not grant the guest any ownership or other property right over the accommodation.

In the exceptional event that the accommodation becomes wholly or partially unavailable due to circumstances beyond the reasonable control of São Luis Faro Apartment — such as serious water leaks, fire, major equipment failure, structural problems or other events that make the accommodation unsafe or unsuitable for occupation — reasonable efforts will be made to provide an appropriate solution.

Where reasonably possible, alternative accommodation of similar or superior characteristics will be proposed without additional accommodation costs to the guest.

If suitable alternative accommodation cannot be provided or the proposed alternative is reasonably refused by the guest, the amount corresponding to the unused portion of the stay will be refunded.

Any additional liability will be determined in accordance with applicable Portuguese law and mandatory consumer protection legislation.

Amendments

São Luis Faro Apartment reserves the right to update these Terms and Conditions when necessary, including to reflect changes in legislation, services or operating procedures.

The Terms and Conditions applicable to a reservation will, as a general rule, be those made available and accepted at the time the reservation is concluded, except where subsequent changes are required by law or expressly agreed with the guest.

Any amendment to these Terms and Conditions will not affect mandatory rights granted to consumers under applicable legislation.

Applicable Law

These Terms and Conditions are governed by Portuguese law, without prejudice to any mandatory consumer protection rights applicable to the guest.

Any dispute relating to a reservation or stay at São Luis Faro Apartment shall be dealt with in accordance with applicable Portuguese and European Union legislation, including applicable rules concerning consumer jurisdiction.

Alternative Dispute Resolution

In the event of a consumer dispute, the consumer may resort to the competent Alternative Dispute Resolution Entity:

Centro de Arbitragem de Conflitos de Consumo do Algarve

Address: Avenida 5 de Outubro, No. 55, Ground Floor Right, 8000-075 Faro, Portugal
Telephone: +351 289 823 135
Email: info@consumoalgarve.pt
Website: www.consumoalgarve.pt

Consumers may also obtain further information about consumer rights and Alternative Dispute Resolution through the relevant Portuguese consumer authorities.

Owner and Operator

Owner and Data/Accommodation Operator: Nuno Miguel Martins Fernandes
Portuguese Tax Identification Number (NIF): 216913152
Accommodation: São Luis Faro Apartment
Email: saoluisapartment@gmail.com
Address: Rua Dr. Francisco Sousa Vaz, N.º 18, 1.º Direito, 8000-327 Faro, Portugal